Handle traffic by the thousands
Virtual Queue lets your site intake high-volume traffic in a smooth, controlled way. Users grab a spot in line and, when it’s their turn, jump into the purchase flow without any hiccups.
The result? Secure transactions, rock-solid performance, and a reputation boost for your brand.
Keep your site rock-solid under pressure
Every website has a tipping point—the limits of RAM, CPU, network, and software can buckle under sudden traffic surges.
Server infrastructure limitations
RAM, CPU, and concurrency constraints
Network bottlenecks
The server's >br> network lacks sufficient maximum bandwidth.
Software architecture
System unable to handle high traffic and processing volume.
Limitations in system integrations
Inability to process credit card payments or ticket purchases.
🚨 The real problem
When big promos or product drops hit, websites often scramble to scale their infrastructure just to stay online. But in most cases, that quick fix still leads to crashes.Here’s what that means for your business:
💸 Extra costs from temporary server scaling
🛑 Lost sales from users who can’t check out
😤 Frustrated customers who leave empty-handed All because your system can’t handle the traffic when it matters most.
How the Virtual Queue flow works
From the moment someone visits to the final purchase, Virtual Queue makes sure everything stays transparent, orderly, and secure:
Waiting room
The waiting room is the first step of an event—a virtual space where users wait for the queue to open once ticket sales begin.
During this time, a screen displays event information along with a countdown showing how much time remains until the start.
From a technical perspective, it allows traffic to scale gradually.
Virtual Queue
When ticket sales begin, a virtual queue is automatically created that assigns each user a unique position based on their order of arrival.
The system provides the estimated wait time and displays progress through a bar indicating how many people are ahead.
Virtual Queue ensures transparency and security at every stage of the process, offering tools designed to guarantee a fair and reliable allocation of turns.
Safe checkout
Once it’s their turn, the user is automatically redirected to the site to complete their transaction.
Alternatively, a button can be enabled to let the user manually proceed to the purchase site.
When the queue is finished, the user’s position is released and their session data is deleted. However, the service includes a link that verifies whether the user completed the queue and validates their security token.
This allows detection of shared purchase URLs and prevents the resale of virtual queue positions, protecting the integrity of the process.
Sold Out / Event closed
When products run out or registrations fill up, the event can be closed via the control panel.
At that point, all users in the queue are redirected to an end-of-event screen.
This page can offer options to subscribe to newsletters or follow social media for updates and future info.
What makes Virtual Queue a game-changer
Boost Customer Satisfaction
Virtual Queue keeps your users in the loop with real-time updates on their spot in line and estimated wait time. That means total transparency and trust—helping customers plan ahead while protecting your brand’s reputation with a smooth, frustration-free experience.
Persistent Queue Position
Once someone joins the queue, a cookie stores their spot in their browser.
So even if they close the tab and come back later (on the same device), their place in line is saved. No stress. No restarts.
Fully customizable to your brand
From logos and colors to copy and images, each event’s waiting room is fully customizable. Control how many users you release at a time, adjust intervals, and fine-tune the experience to match your goals and audience—100% tailored to your needs.
Easy to integrate
Virtual Queue offers flexible integration options to fit any environment, including SDKs for popular languages, JavaScript for websites, and a WordPress plugin. We also provide full support for both client-side and server-side setups.
A safe, reliable process
Virtual Queue delivers 100% uptime with a system built for scalability, transparency, and full traceability—even during massive traffic surges. You stay in control while your customers enjoy a seamless experience.
Bot & spam protection
Our intelligent filtering system actively detects and blocks bots and DDoS attacks, keeping malicious traffic off your site and ensuring only real users get through.
Anti-Fraud Tokens
Cada posición en la fila está identificada con un token único de un solo uso. Si se comparte la URL, el acceso será denegado y se bloqueará su reventa.
No line jumping—ever
Queue integrity is bulletproof. User positions, quantities, and IDs are securely stored on our servers, making it impossible to alter the order or skip the line.
We'd love to show you Virtual Queue in action
